Information we collect
We may collect identity, contact, account, transaction, device, and credit information when you apply or bank with us.
Privacy and information
Your banking information deserves careful handling. This policy explains what we collect, why we use it, and the choices available to you.
PNC Bank collects only the information needed to provide banking services, meet legal duties, and protect accounts from misuse.
We may collect identity, contact, account, transaction, device, and credit information when you apply or bank with us.
We use information to open accounts, process payments, assess applications, answer requests, and prevent fraud.
We share information with service providers, credit reporting agencies, regulators, and others when the law permits or requires it.
PNC Bank serves customers in Lakeville and across Minnesota. Our team uses account information in the course of ordinary banking, then limits access according to job duties and business need.
We keep records for the periods required by banking, tax, consumer protection, and anti-money-laundering rules. When information is no longer needed, we dispose of it through controlled processes. You can request details about your information or raise a concern using the contact options below.
“I know where to take a question about my account information. The answer is direct, and the next step is clear.”
Ilori Tumadre“Our business banking conversations include practical guidance about records and access. That makes our monthly review easier to manage.”
Gunita Khokhobashvili, Lakeville business ownerThe table below summarises common information uses. The full policy and applicable notices govern your relationship with PNC Bank.
| Information | Common use | Possible sharing |
|---|---|---|
| Identity details | Verify customers | Regulators and providers |
| Account activity | Process transactions | Payment networks |
| Credit information | Review applications | Credit reporting agencies |
Send a written request or speak with our team. Please don't include account numbers or passwords in ordinary email.
| Monday to Friday | 9:00 AM–5:00 PM |
| Saturday | 9:00 AM–12:00 PM |
| Sunday | Closed |