Privacy and information

Privacy Policy for PNC Bank

Your banking information deserves careful handling. This policy explains what we collect, why we use it, and the choices available to you.

Bank adviser reviewing confidential account documents with a customer in a private Lakeville office

How we handle your data

PNC Bank collects only the information needed to provide banking services, meet legal duties, and protect accounts from misuse.

Information we collect

We may collect identity, contact, account, transaction, device, and credit information when you apply or bank with us.

Why we use it

We use information to open accounts, process payments, assess applications, answer requests, and prevent fraud.

When we share it

We share information with service providers, credit reporting agencies, regulators, and others when the law permits or requires it.

4core privacy purposes
24/7fraud monitoring focus
1clear contact route
0sale of customer data

A local standard of care

PNC Bank serves customers in Lakeville and across Minnesota. Our team uses account information in the course of ordinary banking, then limits access according to job duties and business need.

We keep records for the periods required by banking, tax, consumer protection, and anti-money-laundering rules. When information is no longer needed, we dispose of it through controlled processes. You can request details about your information or raise a concern using the contact options below.

Exterior of a neighborhood bank branch on Juniper Way in Lakeville, Minnesota, with secure glass entry doors

What privacy means here

“I know where to take a question about my account information. The answer is direct, and the next step is clear.”

Ilori Tumadre

“Our business banking conversations include practical guidance about records and access. That makes our monthly review easier to manage.”

Gunita Khokhobashvili, Lakeville business owner

Information at a glance

The table below summarises common information uses. The full policy and applicable notices govern your relationship with PNC Bank.

Information Common use Possible sharing
Identity details Verify customers Regulators and providers
Account activity Process transactions Payment networks
Credit information Review applications Credit reporting agencies

Questions about privacy?

Send a written request or speak with our team. Please don't include account numbers or passwords in ordinary email.

Branch hours

Monday to Friday9:00 AM–5:00 PM
Saturday9:00 AM–12:00 PM
SundayClosed